SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asis will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of unicornplush (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of unicornplush.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Es igual que la foto es precioso!!!! muy rápido en llegar !!!! Muy contenta con la compra. Muchas gracias
precioso tal cual descripción,es el segundo que compró.llego muy rápido vendedor muy recomendable y fiable.
Precioso vestido. Tal y como indica la descripción. Se han despegado las alas pero se puede arreglar pegandolas o cosiendolas. Pedido 110, medida del vestido del hombro hasta abajo 61 del forro y 67 del tul. Mi hija encantada. Era lo q estaba buscando.
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The dress corresponds to the declared size. The child really liked it. The wing was folded, but when unfolding lay back and took its form. I recommend for a child for holidays
El producto a llegado con 7 dias de que hice el pedido, la tela es de muy buena calidad, no hay lineas sueltas. La talla es la talla asiatica,asi que hay que pedir mas.grande de lo normal. Pero es perfecta. el vestido esta lleno de volumen, y con muchos adornos. Los complementos son súper bonitos. La calidad es excelente!!!!
good dress. tops synthetic but look close enough to picture
Me ha encantado el disfraz, es de muy buena calidad y muy completo, trae diadema, alas y vestido. Diez días en llegar el pedido.
Dress received in 13 days after payment))) This is the speed) on height 130 bought a dress 10, it turned out a little with a margin, but I would not say, what is huge! But the length below the knees is decent. Under the bottom we put under the 'skirt, you still need to steam and everything will be fine) sewn very neatly, wings and bezel of excellent quality to the store many thanks and every success)
Arrivatto much but very first beautiful. Thank you store
Set of fire for photo shoot, etc! the daughter is delighted, bought a nappy and with it looks cool dress! the daughter is almost 4 years old, Height 103 cm is the same! thank you all for the feedback and thanks to the store!
Dress very well sewn has no protruding thread Colors vivid Wings well made establis for elastic band headband cute Round full set perfect Rozmiarowo good for daughter for 104 Recommend ?
Size down. Was very big and I needed a tank underneath. But my daughter thought it was glorious so I am pleased.
It's beautiful. On topic size I can't say because it's for gift. It comes very well finished. The a are very nice and rigid (do not bend when you put the). The headband is also very pretty. Order 3/06/20 and received 17/06/20.
Great dress. Daughter happy
Very quality dress! It's just great! Thank you very much store?
The dress is excellent, sewn wings gently keep the shape, the hoop is also very good. We will iron the dress both at the feast and in the world. The baby is happy, and that's the most important thing
perfect